Refund policy

Return & Refund Policy

Perishable food products

Our filled dates are freshly prepared food products and are therefore not eligible for return due to change of mind.

If your order arrives damaged, incorrect or there is an issue with the quality of your products, please contact us at info@fissafissa.co.uk as soon as possible. We will assess the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery, ideally with photographs of the packaging and products so that we can investigate the issue.

Refunds

Where a refund is agreed, it will normally be issued to the original payment method. The time it takes for the refund to appear in your account will depend on your payment provider.

Cancellations

Orders can be cancelled before they have been fulfilled. Once an order has been fulfilled, cancellation may no longer be possible because our products are perishable and prepared specifically for your order.

For any questions regarding returns, refunds or damaged orders, please contact info@fissafissa.co.uk.