Returns & Refunds

Our policy

We want you to be happy with your Fissa Fissa order. If there's a problem with your order, please get in touch and we'll do our best to put it right.

Food products

As our filled dates are food products, we cannot accept returns of opened or unwanted food products for hygiene and food safety reasons.

If you change your mind after placing an order, please contact us as soon as possible. If your order has not yet been prepared or dispatched, we'll do our best to cancel the order and issue a refund.

Damaged or incorrect orders

If your order arrives damaged, you receive the wrong product, or you believe there is a problem with the quality of your order, please contact us as soon as possible after delivery.

Please email info@fissafissa.co.uk with your order number and, where possible, photographs of the product and packaging. This helps us understand what happened and resolve the issue quickly.

Depending on the circumstances, we may offer a replacement or refund.

Refunds

If a refund is agreed, it will be issued to the original payment method.

Once we have processed your refund, the time it takes for the money to appear in your account may depend on your bank or payment provider.

Your consumer rights

Nothing in this policy affects your statutory rights as a consumer. If your goods are faulty, damaged, not as described or otherwise don't meet the requirements of UK consumer law, you may have additional rights to a refund, replacement or other remedy.